To ensure a smooth experience for all customers, we have established clear rules and guidelines for using our services. We ask that you follow these policies, which we have kept as straightforward and easy to understand as possible.
In this document, “your service” refers to any service you hold or rent from us, and “we” refers to us, PingByte Hosting.
If you have any questions or need clarification after reading our Terms of Service, please contact our support team via email which is provided at the bottom of this page or here . While we will provide advance notice for significant changes whenever possible, we recommend checking back regularly for updates, as immediate changes may sometimes be necessary.
General Rules
Please use common sense when using our services. If you believe an action might get you into trouble, it likely will, and may result in termination of the service.
We reserve the right to suspend or terminate any service at any time without a refund if necessary if any of the ToS is violated, though we hope this will not be required.
We may update our Terms of Service at any time. It is your responsibility to review and stay informed of any changes, By reviewing the ToS page on our site and we will try our best to provide updates to you.
You may not use your service for any activity that is illegal under the laws of the United States or anything outside of the United States.
You may not use your service to disrupt or interfere with PingByte Hosting services or any other services on the internet.
To use our services, you must be at least 13 years old. If you are between 13 and 17, you must have permission from your Parent or Legal Guardian. We recommend having them review this agreement with you.
Security
Your account is your responsibility. Do not share your login details with others.
If you would like friends to have access to your game panel, please open a support ticket. We can create separate accounts for them to ensure secure access.
You must report any account breaches immediately. Failure to do so may result in the suspension or termination of your services.
Since sharing your account is not permitted, any misuse of your service will be considered your responsibility, and your account and services may be subject to penalties such as (Suspension or Termination).
Additionally, you may not use your service to exploit or attempt to exploit vulnerabilities in our software or hardware, or in the software or hardware of other internet services, This will result in your Immediate Termination and there will be No Refunds.
Payment
Services will not be activated until your initial payment has been received.
The following payment providers we use are (Paypal, and stripe)
If you do not renew your service before its expiration date, you will have a one (1) day grace period to pay the overdue invoice without disruption or penalty. After this grace period, your service will be suspended until payment is made.
If payment is not received within thirty (30) days after the due date, your service will be terminated, and all associated files will be permanently deleted from our servers.
Any chargebacks or payment disputes will result in the immediate suspension of your account. If you encounter any payment issues, please contact our support team, and we will work with you to resolve them.
All account credit is non-refundable and cannot be withdrawn.
Privacy Policy
This Privacy Policy explains how we collect, use, and protect your Personally Identifiable Information (PII) when you use our website, app, or services.
What Information We Collect
We may collect your name, email address, mailing address, phone number, credit card information, cookies, and usage data when you register, place an order, or enter information on our site.
When We Collect Information
We collect information when you register on our site, place an order, respond to a survey, or use our services.
How We Use Your Information
We use your information to:
Personalize your experience and deliver content and products that interest you.
Improve our website and customer service.
Process transactions quickly.
Send periodic updates regarding your orders, services, and offers.
Administer promotions, surveys, or other features.
Prevent fraudulent purchases and verify transactions.
How We Protect Your Information
Your personal information is stored in secured networks, accessible only by those with special access who are required to keep information confidential. Sensitive information is encrypted via SSL technology. We may retain credit card information for over 60 days to expedite future orders and automate billing unless removal is requested.
Privacy
For security and operational purposes, our website stores access logs for all visitors, which include details such as your IP address and browser information.
Our website uses cookies to support the functionality of our Client Area and PingByte Hosting Control Panel. You may disable or delete cookies in your browser settings; however, please note that certain features may not function correctly without them.
Any personal information provided through our billing system is retained until your account is closed. This information is accessible only to PingByte Hosting administrators and support staff and is used solely for processing and managing your orders.
If you wish to close your account and have your personal information removed, please contact our support team to submit your request.
Data Retention
We retain your data until it is no longer necessary for fraud prevention or until you request its deletion.
Refund Requests
All refund requests must be submitted via a support ticket on our website.
You must be logged into your client account when requesting a refund. Refund requests submitted while not logged in will not be accepted. If this occurs, our support team will ask you to log in and resubmit your request. You will have 48 hours from this notification to log in and submit your refund request, All refunds will be refunded to the original payment that was used or we will refund it back in credits.
When you log in to submit your new request, please reference the original ticket ID from your initial (non-logged-in) request if your initial 72-hour period for refunds has passed. Failure to provide this ticket ID will prevent us from locating your original request, and we will be unable to grant additional time.
Non-Refundable Services:
If you open a payment dispute or chargeback, we reserve the right to suspend all services associated with your account. Refund eligibility for accounts with disputes will be determined at our discretion.
All approved refunds will be issued either as account credit or via your original payment method, at our discretion. When a refund is processed, any related services will be terminated immediately.
Partial Refunds:
In some cases, partial refunds may be issued at our discretion if significant downtime caused by our systems has occurred, and we are unable to restore services within a reasonable timeframe.
Processing Time:
Approved refunds will be processed within 5–10 business days to the original payment method, depending on your payment provider.
Chargebacks:
Filing a chargeback without attempting to resolve the issue with us first will result in immediate service suspension. We encourage you to contact our support team before initiating a chargeback.
How to Request a Refund:
To request a refund, please open a support ticket with the following details: Your order number, The email address associated with your account, A brief explanation of the issue. We will review your request and notify you of the outcome when the determination is made 5-10 business days.
72-Hour Refund Policy (Money-Back Guarantee)
We offer a 72-hour money-back guarantee for new service orders, subject to the conditions below. If you wish to cancel within the first 72 hours, simply submit a cancellation request and let us know the reason for your refund request to help us better serve our customers.
Policy Conditions:
Each client may claim the 72-hour refund only once per account.
The refund applies to new monthly plan purchases only and does not cover service renewals.
The 72-hour period begins at the time of your order and ends when your cancellation request is submitted.
All refund requests must be submitted via a cancellation request through our website.
You will be asked to confirm your refund request before processing. If you do not confirm within 48 hours of our request, your eligibility for the refund will be void.
While a reason for your refund request is required, it will not affect your eligibility. Our support team may offer assistance to resolve your issue, and if you do not respond within 48 hours of our message, eligibility for the refund will be lost.
Opening a dispute or chargeback on any payment will void eligibility for the 72-hour refund policy.
This guarantee applies to one transaction per client account only.
If a Server Management request has been fulfilled, the 72-hour refund eligibility is immediately void.
Clients found creating multiple accounts to claim multiple refunds will be denied refunds.
If you retract your refund request or choose not to proceed, the request will be void. A new request may be submitted if the initial 72-hour window has not expired.
Some payment methods may not support refunds. In these cases, refunds will be issued as account credit instead.
To remain eligible for a refund, you must respond to all messages from our team (including automated responses) within 48 hours. Failure to respond within this timeframe will void eligibility for a refund unless you are still within the initial 72-hour window.
Overpayments and Accidental Payments
We understand that overpayments and accidental payments can happen and are committed to working with you to resolve these situations.
Please note that payments you initiate are not considered “accidental” and are subject to the conditions outlined in the Refunds & Disputes section of this policy.
An “accidental payment” refers specifically to a payment made manually by the client that was not due, such as paying the same invoice multiple times. These will be referred to as “overpayments.”
Handling Overpayments:
When an invoice is paid multiple times, the excess payment will automatically be added to your account credit.
Refunds for overpayments may be issued under the following conditions:
The refund request is made within a reasonable timeframe. To allow sufficient processing time, please submit your request within 7 days of the payment.
Payments processors such as PayPal have time restrictions for issuing refunds. Requests made after 7 days may not be eligible for a refund.
If any portion of the credit from the overpayment has been used before a refund is processed, a refund cannot be issued.
For multiple overpayments, only payments made within 30 days from the date the ticket is reviewed will be eligible for a refund.
The credit from the overpayment remains unused in your account.
Requesting a Refund for Overpayment:
When requesting a refund for an overpayment, please provide:
The email address associated with your payment method (e.g., your PayPal email)
The date the payment was made
Any additional details that will help us locate and verify your payment promptly.
To ensure a smooth process, please open a support ticket as soon as possible if you notice an overpayment on your account.
Cancellations
If you wish to stop your service, you will need to submit a cancellation request through the PingByte Hosting client area. If you need assistance with this process, please contact our support team.
If you have set up PayPal subscriptions for automatic payments, you will need to cancel these subscriptions directly in your PayPal account. PingByte Hosting does not have access to your PayPal account and is not responsible for any additional payments made through active PayPal subscriptions after your service has been cancelled.
Cookies
We use cookies to:
Remember and process items in your cart.
Understand user preferences for future visits.
Track site traffic and interactions for improvements.
Manage advertisements.
You can manage cookie preferences in your browser settings. Disabling cookies may affect certain site functionalities, but orders can still be placed.
Third-Party Disclosure
We do not sell or trade your PII to outside parties. We may share information with trusted partners for operations and service delivery under confidentiality agreements. We may disclose information if required by law or to protect rights, property, or safety.
Payments and Third Parties
Third-Party Links
We may include third-party products or services on our site. These sites have separate privacy policies, and we are not responsible for their content or activities.
Michigan Internet Privacy Protection Act (MIPPA)
We comply with MIPPA:
Users can visit anonymously.
We will post privacy policy updates on our Privacy Policy page.
Users can update personal information via email, account settings, or support tickets.
We allow third-party behavioral tracking.
MIPPA Compliance
We do not market to or knowingly collect data from individuals under 18. If you believe your child has provided us data, please contact us to remove it.
Fair Information Practices
If a data breach occurs, we will notify users within 1 business day via email and in-site notification. We uphold your rights to legally enforceable actions against non-compliant processors.
Violations
For certain breaches of these Terms of Service, we may, at our discretion, provide a warning or notice via email or support ticket. However, we are not obligated to issue a warning before taking action.
Any violation of these terms may result in account suspension, termination, or closure without a refund.
Attempts to exploit any part of our systems in any manner may also result in immediate suspension, termination, or closure of your account without a refund.
CAN-SPAM Compliance
We comply with the CAN-SPAM Act:
We do not use misleading subjects or addresses.
We identify marketing emails.
We honor opt-out/unsubscribe requests promptly.
You may unsubscribe by contacting our support.
Our ToS may change With or Without Notice with guidelines that we may have to follow to continue operations from time to time.
Contacting Us
For questions regarding this Privacy Policy:
Email: PingByteHosting@gmail.com